Frequently Asked Questions
Expert guidance on your luxury acquisitions and service inquiries.
Are your diamonds and gemstones ethically sourced?
Yes, at Erkals Jewellers, we strictly adhere to the Kimberley Process and only source gemstones from suppliers who meet our rigorous ethical and environmental standards.
How do I ensure I am purchasing an authentic luxury watch?
Every timepiece in our collection undergoes a multi-point inspection by our master horologists. All watches are shipped with their original box, papers, and a certified certificate of authenticity.
Do you offer international shipping and insurance?
We provide complimentary, fully insured express shipping on all orders over $500. We ship to over 50 countries worldwide using secure couriers specializing in high-value assets.
Can I have a piece of jewellery custom-designed or engraved?
Absolutely. Our bespoke design service allows you to collaborate with our artisans to create a unique piece. We also offer complimentary laser engraving on most rings and pendants at the time of purchase.
What is your return policy for high-value items?
We offer a 30-day return window for a full refund or exchange, provided the item is in its original, unworn condition with all security tags and documentation intact.
Do your luxury watches come with a warranty?
In addition to any remaining manufacturer warranty, Erkals Jewellers provides a comprehensive 2-year mechanical warranty on all pre-owned and vintage timepieces.